We encourage customers to inspect and try on all items as soon as they are delivered as standard size dresses and most accessories are only returnable within 30 days of delivery. Jewelry and headpieces are only returnable within 7 days of delivery.
The following items (and any others marked as non-returnable on their ordering page) are non-returnable:
- Custom Size Dresses
- Fabric by-the-yard
- Measuring Tapes
- Ready to Ship or Outlet Dresses
- Purchased At-Home Try On Dresses
- Face Masks
- Garment Bags
- Robes & Lingerie
All returnable items must be unwashed, unworn, and in original condition with their tags still attached. Returned items are refunded the amount paid for the items along with applicable taxes but shipping and any rush fees (if applicable) will not be refunded. Refunds will be rejected for any items arriving back with obvious signs of wear, alterations, or missing tags.
Keep in mind that while we accept standard sized dresses back within the designated window, we do charge a restocking fee on returns of select items. For US customers, we do charge a 5% restocking fee on your first returned item and a 10% restocking fee for your subsequent returned items of the following items:
Keep in mind that the majority of Camel Digital Trade Ltd products are made-to-order to help reduce environmental waste and (to keep prices low for our customers) we charge these fees, which are automatically deducted from your refund amount.
However, if you previously utilized our At-Home Try On Program within the past 6 month and ordered the same type of dress (meaning you ordered a bridesmaid try-on and purchased a bridesmaid dress), we’ll make a one time exception and waive the restocking fee on your first dress return*. Your next return will result in the 5% restocking fee and all subsequent returns after that will be charged the 10% restocking fee.
International customers, who in general are unable to order try-on dresses, will only be charged a 10% restocking fee on returns of 3 or more of the above items within a 6 month period.
Camel Digital Trade Ltd will only issue one prepaid return label or one prepaid return method (such as Happy Returns) per order, so we recommend returning all unwanted items at one time. If you received a free garment bag(s) and/or a pannier and need to return your order, you may keep these items (they are a free gift sent with select items).
After ordering, if your item becomes retired or the color is retired, the item will still be returnable, as long as it adheres to the rest of our return policy as stated above.
Please Note: Once your return is in transit back to us we cannot resend any of the items to you. Please make sure you do not include non-Camel Digital Trade Ltd items in your return package as we are unable to send them back to you.
*the fee would be waived on the lowest priced item.